Procedures for Overpayment Requests

TCS will send a notice in writing with details of the overpayment determination.    The overpayment request will include patient name, date of service, amount of payment, explanation of how overpayment was figured and reason for overpayment request.    

When your Billing Department discovers an overpayment, the overpayment amount can be sent to TCS, with a check made out to the Employer Group.    If your office requires written notification from TCS, please notify our office and we will send you a written overpayment request.    

All checks should be made out to the Employer Group and mailed to the following address:  

Refund Department

Total Claims Solution

PO Box 10888 Green Bay, WI 54307-0888